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another user123
Level 1

Email Issue when default preference is webmail

Hey all, anyone can confirm this on their Quickbooks desktop so I know it's not just me.

I have email preference as webmail on Quickbooks. Sending forms, invoices out works fine. If I go to Vendor or Customer information and click on their email address, I get an error "Your email cannot be sent because Quickbooks does not support the email program you are using". If I switch my default QB email preference to Outlook, it works fine, an Outlook email compose window pops up with the vendor email address as the recipient. Tried on multiple computers with same issue. 

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