Thank you for providing the screenshot. I will guide you to the appropriate support who can assist you in resolving this issue, Assistant.
You can contact our phone support team to double-check what's causing this problem. They have the tools to pull your account in a secure environment. To do so, follow the steps outlined below:
- Sign into your QuickBooks Self-Employed company.
- Select Help.
- On the search bar, type Contact us.
- Fill in the form and you'll be directed to the right support team.
For your convenience, if you wish to get a detailed list of all your transactions in your QuickBooks Self-Employed account, I recommend checking out this helpful article: Export Transactions and Get Reports in QuickBooks-Self Employed.
You can always reach out to us anytime if you have further questions about finding your client's name or invoices. Always remember that we're here to assist you. Have a nice day.
