I'm not sure why I have to explain this to a "QuickBooks Team Member" but snapping a receipt is a function that you do on the mobile app and there is where you get the error message that it didn't upload to QuickBooks and to try again.  

Whoever at Intuit QuickBooks that is telling QuickBooks Team Members that every issue can be resolved with clearing the browser, please stop!!! I'm sure there are some cases that will help with but as a QuickBooks Team Member you do not know when that is.  Logging everyone out of all of their accounts and apps every time there is a "QuickBooks Issue" is disruptive as it takes a while to log back into everything and get verification codes.