Hi there Carol.

I understand how challenging this issue can be, especially when it affects your entire office. It sounds like the solution provided by our team helped, but the license sync and product code problem has resurfaced.

Given that the fix was only short-term, I agree that requesting a license number change is the most effective solution at this point. I recommend reaching out to our support team again to request a new license number or whatever they may offer and to ensure that all license and product code information is properly synced. They can also check if there’s an underlying issue with your current license.

Here's how to contact our support:

1. Head to this link: Contact Us.
2. Select QuickBooks Desktop product and click Continue.
3. Select Contact Us and choose a way to connect with us:
4. Start a chat with a support expert.
5. Get a callback from the next available expert.

In the meantime, if you’ve already attempted the troubleshooting steps, please ensure that the version of QuickBooks you’re using is up to date, as this can also help resolve sync-related issues.

Let me know if you have further concerns related with subscription issues in QuickBooks Desktop. I'd be glad to assist you at any time.