Something similar happened to me.   I lost all my Payroll features-- so I had to call and was told I hadn't paid for Support--- I pay monthly for support... I was told this was a new charge..... I argued I wasn't paying... I am getting no where with this issue.  He tried telling me it was a problem that had to be fixed... I told him no-- they intentionally turned off so I had to call....  He didn't agree or deny!!