Yes, you can void your created refund check to ensure financial records are accurate and there are no discrepancies, @Deb067. Let me guide you on how to void it.
To begin, voiding the check will preserve a transaction record without affecting your account balances. Before proceeding to void the check, please take note of the transaction details for your records. Then, follow the steps below to void:
Afterward, you can proceed by following the steps outlined by my colleague, which involve Writing checks and linking the customer credit through the Receive Payment process.
However, if you prefer to reuse the same check or check number, you'll need to clear the line items in the Items tab and utilize the Accounts Receivables in the Expenses tab. Here's the process to follow:
Next, create a receive payment to link the customer's credit balance with the check you generated. Here's how:
You might find this article helpful if you're dealing with an error, overpayment, or underpayment that requires additional time to collect or settle the amount owed: Write off customer and vendor balances.
For future reference, you can check this article for guidance on efficiently monitoring your customers' sales and expenses, which will help you maintain accurate financial records: Customize customer, job, and sales reports in QBDT.
You can count on the Community team for assistance with handling refunds and voiding checks in QuickBooks. If you have any other concerns, please feel free to reply in the thread below. We're here to support you and are eager to help.