Thanks for getting back with the Community, Deb067.

If you still need to refund your customer, you can start by creating a credit memo for the transaction.

Here's how:
 

1. In your top menu bar, go to Customers, then Create Credit Memos/Refunds.
2. From the Customer:Job drop-down list, choose a customer.
3. Enter each item you're giving a credit for and select Save & Close.

In your Available Credit window, you can choose one of the following:
 

• Give a refund - You can issue refunds in cash or checks. If your customer used a credit card, you can refund their payment electronically.
• Apply to an invoice - QuickBooks will open the Apply Credit to Invoices screen and allow you to pick an invoice you want to apply your credit to.
• Retain as an available credit - QuickBooks enter a negative amount in your Accounts Receivable (A/R) register for the credit memo. You can use this credit as payment for another transaction. If you choose to retain as an available credit, you'll see your available credits in the customer payment window.

If you chose Give a refund:
 

1. Your check is filled out automatically. Click OK.
2. Link the check to your overpayment by going to Customers, then Receive Payments.
3. From the Received from drop-down, choose your Customer and click the Discounts and Credits icon.
4. In your Available Credits section, pick the check you created, then hit Done. You may see a prompt to Confirm transfer. If you do, press Yes. The amount will be applied automatically to your invoice. 
5. Select Save & Close.

If you need to apply a credit to an invoice or retain it as an available credit, you can refer to our Give your customer a credit or refund article.

Please feel welcome to send a reply if there's any additional questions. Have an awesome Monday!