If you are here to help us, please get in contact with your development team internally and tell them they need to investigate why so many users are submitting complaints about the QBO desktop app being buggy and no longer working properly.  You and they can read all of the posts and comments that have been submitted to get an understanding of the issues here.  It's unnecessary for users to take up more of their time to explain things they have already explained, that are most likely traceable back to something that the developers would have a log of.  Intuit developers should now what new code/functions/features have been recently released and should be able to reverse engineer what is causing these issues based on their recent code base updates/releases.  Intuit/QBO customer support needs to do better.  The patronizing "non-helpful" response below is not what users want.  What we want is a support team that takes ownership of the messes that the development team creates and actually has a process to relay these concerns internally to developers so that the development team can fixes what they broke.  This shouldn't be that difficult for a company that is worth over $150 Billion.