I appreciate you following the troubleshooting steps, @jim238. You can be assured that we hear you, and we are committed to finding a solution that helps streamline your accounting process. Let me route you to the best support available to assist you further.

Since you've already completed the troubleshooting steps but are still experiencing unusual behavior while managing invoices in QuickBooks Online (QBO), I recommend reaching out to our live support team. They have the right tools and expertise to determine and implement the most relevant solutions.

Here's how:

1. Access your QuickBooks Online account.
2. Tap the Help icon in your company to display the support window.
3. You can utilize the QB Assistant by typing in your question or topic, which will provide options to help you obtain answers. Alternatively, you can use the Search tab to enter a keyword or topic of interest.
4. If you can’t find the answers to your questions, click on Contact Us to connect with an expert who can assist you further.
5. Choose a way to connect with our team on the How would you like to connect with us? page, you can either select Have us call you or Chat with us.

Please also observe their support hours for convenience when connecting to the right expert.

Additionally, you might want to utilize statements to send to your customers. These statements summarize their invoices, payments, credits, and outstanding balances.

We'll stay on top of this thread, so if any other questions come up regarding invoices or transactions in QuickBooks Online, never hesitate to reach out. Just click the Reply button below, and we’ll be ready to help.