We appreciate you posting your concern here in this forum, nkilday.
It's always our priority to offer you the best possible assistance. To achieve this, we need more details about your concern. Can you tell us the exact product you're using? What do you mean by "it automatically used an old credit"? This will help us determine the best solution, allowing you to continue your tasks seamlessly.
In the meantime, let me provide the steps to void a check in QuickBooks Desktop (QBDT) and QuickBooks Online (QBO).
For QBDT:
- Head to the Banking menu at the top.
- Select Use Register, then choose the account you used to write the check from the dropdown.
- Click on the check in the Bank Register.
- Select the QuickBooks Edit menu, then Void Check.
- Hit Record.
For QBO:
- Click Expenses, then the Expenses tab.
- In the All transactions dropdown, select Check.
- You can utilize the Filter icon to narrow down the results.
- Locate the check from the list and click the dropdown in the Action column.
- Choose Void, then Void again to confirm.
Moreover, there are several reports that you can utilize in QuickBooks. These data can help you take a closer look at your finances, which is also beneficial for business planning. For more information, refer to these articles:
We'll be around waiting to hear from you again. You can click the Reply button below to share any additional queries when voiding and managing checks or other transactions in QuickBooks.
