Since you're experiencing the same issue and have already tried incognito mode, I suggest that you contact our live experts. Let me guide you through the process of reaching our live experts, Thomas. Our live expert team can assist you with your certification concerns, and I want to make sure you connect with them successfully.

Here’s how to contact them:

1. Navigate to the (?) Help menu.
   
   
    
2. Enter "Support" in the Search questions, keywords, or topics field.
3. Click on Contact Us.
   
   
    
4. Choose either the Chat or Callback option.
   
   
    

For the support hours, kindly check the Support Hours section for QuickBooks Online Accountant and ProAdvisor in this article: Get Help with QuickBooks Products and Services. Additionally, to learn more about your tier, kindly visit this material: Learn about ProAdvisor benefits, tiers, and points.

Furthermore, to learn more about FAQs regarding certification, you may find this content helpful: Frequently Asked Questions About ProAdvisor Training and Certification.

Let us know if you have any other concerns about ProAdvisor certification. The Community is always here to help. Have a great day ahead.