I appreciate the troubleshooting you've done, Ella. Let's also ensure that your device's operating system is compatible and that your app version is up to date (the latest version is 3.1.4). Compatibility issues could be the reason why you are unable to log in through the mobile app.
If everything is updated and the issue persists, I recommend contacting our live support team to report this and conduct a thorough investigation. They have the resources to delve deeper into the root cause of the problems and resolve it immediately.
- Go to the Help icon in the upper right corner.
- Select the Search tab and hit Contact Us.
- Click the Ask about something else tab.
- Enter your concern and hit Continue.
- Choose a way to connect with us:
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.
Check out their support hours to determine their availability.
It's great that you can access your QuickBooks Online through your laptop. You can use it in the meantime or access your account through a web browser on your mobile device or computer while our support team reviews the issue.
I'll include this article to help address any questions you may have about QuickBooks Online, both for mobile and web: About QuickBooks Online.
We appreciate your patience and cooperation in this matter. Please let us know if you need any assistance navigating other tasks via a web browser. We're here to help in any way we can.
