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Replying to:
elcapital
Level 1

Client cannot add accountant under My Accountant Tab or Manage Users>Accounting Firms

As title says, my client cannot add/invite me to be his accountant. 

 

Couple notes:

 

- He previously had a quickbooks simple start and contractor payments plans.

- Currently both subscriptions mentioned above are canceled

- He is the only user, and listed as primary admin under "Manage Users"

- When he go to My Accountant tab he gets this error: Access restricted. You don't have permission to access this page."

- When he go to Manage Users>Accounting Firms he gets the following message: "Your trial has expired. Please update your subscription."

 

- How can he fix this issue?

 

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