Hello, cirra.

Have you tried the steps provided by my colleague above? If so, and still having the issue, I’d recommend uninstalling and reinstalling QuickBooks. For more information about this process, please refer to this article: https://quickbooks.intuit.com/community/Help-Articles/Clean-install-QuickBooks-Desktop/m-p/201980

Also, please make sure to secure a backup copy of your company file before performing the steps in the article. 

If these troubleshooting steps won’t work, it would be best to contact our support team. They have extra tools like screen sharing, to help you investigate and fix the issue. Here’s how to reach them:

1. Click Help at the top.
2. Select QuickBooks Desktop Help.
3. Give a brief description of your issue and click Continue.
4. Select Talk to a Specialist.

Visit us again if you have other questions about QuickBooks.