Welcome to the Community, jtaylor1.

To better isolate the issue, you may need to uninstall QuickBooks, rename the installation files left behind, and then reinstall the program.

Uninstall QuickBooks for Mac:

1. Close QuickBooks.
2. From the Finder menu (search bar) on the upper right corner of your screen, choose Go > Applications.
3. Click the QuickBooks icon and drag/move it to the Trash.

User PLIST:

1. While on your desktop, from the Finder menu, select Go.
2. Hold down the Option key, then choose Library.
3. Open the Preferences folder
4. Locate the PLIST files with QuickBooks and your version in the name, then move them to the Trash.
   Note: Delete everything containing "com.intuit.QuickBooks20XX."
5. Empty the Trash.

Reinstall the latest version:

1. Go to QuickBooks Product Updates.
2. Click [Change] to select your QuickBooks Desktop version.
3. Click the Download button to download the installer file to your computer.
4. Double-click the downloaded .dmg file.
5. Drag the QuickBooks Desktop icon to the Applications folder to install.

I'm leaving an article to help and guide you more about QuickBooks for Mac 2019: QuickBooks Desktop for Mac 2019User’s Guide.

I'll right here if you need further assistance with QuickBooks. Have a good one.