I started this thread over a year ago.  Forced to upgrade to Desktop Pro19 to maintain Payroll for company of two - a wonderful form of customer abuse.  Completely new install, all updates, quite savvy on Windows10 Settings so please don't insult me with a client side setting response.  Attached screen shot of QB Help window pop-up which doesn't even contain Contact Us from instructions above. 

As someone who has built and sold three software companies, this is completely a QB programming issue - NOTHING to do with client-side installation, settings or anything even remotely attributed to operator error.  

As a publicly traded company with serious product development capital, it is criminal that can't fix a relatively simple problem. 

And since Contact Us doesn't work, how does one talk to an actual problem solver?