I appreciate your time for taking all the steps above, cirra.

This isn’t the kind of experience that we want you to encounter. I know this isn’t easy for you since you’ve been experiencing this issue for a year. 

Getting in touch with one of our support will help you verify this matter. Since the contact steps above don’t work on your end, I have an alternative way. I'll show you how:

1. Go to this page: Contact QuicBooks.
2. Select QuickBooks Desktop as your product specification.
3. Choose your desktop version.
4. Click the Search for something else field.
5. Enter different font size on screen as your keyword.
6. Click Search.
7. Click the Start a Message button.
8. Follow the on-screen instructions to successfully contact them.

Please let me know if you have additional comments. I'll be sure to take note and add them on the details.