My condolences, Gavin69.
You can manually change it if you know your former bookkeeper's login credentials. Sign in using that credentials, then go to the Gear icon and select Manage Users. Locate your name, then click on the arrow down beside Edit. Select Make master admin twice. Once done, log out and sign back in using your own credentials.
If you're not an admin user, you can add yourself as the company admin. Just click on Add user and select Company admin. Enter your details and select Save. You'll receive an invitation through email and you'll have to accept it. Then, follow the steps above again to transfer the Master Admin role.
In addition, you can request a Master Admin (MMA) Claim by contacting our Customer Support Team if you don't have access to it. Before that, it's best to have your supporting documents ready. They'll be asking it to make sure that your account stays safe and secure.
- Proof of company ownership
- Proof of identity (Photo ID)
You can follow these steps in contacting them:
- From the Help icon, click Contact us.
- Enter Master Admin (MMA) Claim in the question field. Select Let's talk.
- Choose either Get a callback or Start a message.
Please feel free to post any questions you have below. I'm here to assist you anytime.
