I appreciate you for getting back to us, @ashburnconsulting.

I can provide additional information about using the desktop version of QuickBooks. Allow me to chime in for a moment and share what I know through this thread.

MyQuickCloud is a remote desktop software that allows multiple users to access the application simultaneously. If you want to know more about how it works, you may need to get in touch with them.

Since you're unable to contact support via call, I suggest reaching out to their Live Chat team.

For your question about the server, yes, it counts as a use of the program license. You may access the software on the number of computers equal to the number of user licenses you purchased.

Additionally, here's a helpful reference that you can visit to know more about getting a multi-user license (scroll down to 3.1.3.): Software License Agreement for QuickBooks Software and Intuit Payroll Services.

Please know that the Community has your back if you need assistance. It’s a place for you to connect with experts and peers. Wishing you and your business continued success.