Limited time. 50% OFF QuickBooks for 3 months.
Buy now & saveGlad to have you back, @DiaA1.
Allow me to share some clarifications regarding the availability Credit radio button in QuickBooks.
As mentioned by Rustler above, the Credit radio button can be found in the Desktop version of QuickBooks (QBDT). QBO and QBDT are two different platforms.
QuickBooks Online is the current version that you're using. Whereas, QuickBooks Desktop is a one-time purchase accounting software to be installed on your office desktop computer.
To record vendors' refund in QBO, you may follow these steps:
After that, you can now deposit the amount and use the Pay Bills to connect the bank deposit to the vendor credit. Here's a link that contains all the details about this process: Learn how to record a refund from a vendor in QuickBooks Online.
For your reference, I'm also adding this article that you can visit about entering a vendor credit and applying them to your transactions: Enter vendor credits and refunds in QuickBooks Online.
I'll be right here to help you if you have any other questions or concerns. I'll make sure you're all set. Have a lovely day!