Hello @cotullacowgirl,
I was able to open a payroll summary report on our test account base on the steps outlined above. Since it does not show up the same results on your end, we can run the QuickBooks Utility tools.
Doing so, QuickBooks will run a quick fix on your company data which might have some issues that can be the reason why your payroll summary report is empty. To do so:
A. To Verify Data
- Go to File.
- Click Utilities.
- Select Verify Data.
- Click OK.
B. To Rebuild Data
- Go to File.
- Click Utilities.
- Select Rebuild Data.
- Click OK.
In addition, here's an article you can read to learn more about the QuickBooks tools: Verify and Rebuild Data in QuickBooks Desktop.
Lastly, I've also included this helpful article for other ways to pull up and customize any of your payroll reports: Customize payroll and employee reports.
Keep me updated in the comments if you have any other questions. I'll be here to lend a hand.
