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Let me discuss further to you about the normal resorting list accounts in QuickBooks Desktop.
The default sorting of the customer's list is in alphabetical order. This works as designed in QBDT. If you saved your Item List or Chart of Accounts numerically, QuickBooks re-sorts them based on their first three digits. If you have accidentally changed the order, let's resort to the list to get back to the original.
Here's how:
For more information, please visit this article: Re-sort lists in QuickBooks Desktop.
For future reference, please browse through this article: Features available and tasks you can perform in single or multi-user mode. This link contains the role of the multi-user in QBDT.
Fill me in if you have further questions. I'll be around if you need any help.