I experienced a similar issue with a QBO-related scam, however it came about because I was locked out of my account and couldn't access it, which is why I called the Help Desk (or so I thought). I was in a panic, so in my haste I called the first number that came up with a Google search. Only later did I realize that it was an ad (doh!). Thankfully I didn't fall for their attempt to get paid before resolving the "corrupt database" issue. However my point in bringing this up, is that accessing the Help button via your account isn't helpful if you can't actually get into your account. Finding a way to actually contact QBO was not easy as there seem to be many layers online before you can get the help you need. In fact, I originally thought that tech support was closed on Saturdays, but eventually found a way to connect via Live Chat. When you're in a panic, it's frustrating to have to look that hard to find ways to get help.