Hello, hsimechanicalinc. 

It looks like Bonnie was referring to the other thread: Mich_S answer. I'll give some more details about the email body issue. 

I checked our systems a bit and found out that there's an issue with the email body changes. Our engineers are currently working to resolve this as soon as possible. 

Aside from Mich_S' workaround, you can use the webmail option while we're fixing this. Here's how: 

1. Go to the Edit menu, then select Preferences.
2. Click the Send Forms tab.
3. Under My Preferences, select the Web Mail option.
4. Click the Add button to add your email ID.
5. Once done, click OK.

When sending your emails, edit the body manually. 

Since you're one of the affected users, I would recommend contacting our support. They'll get your contact details and add you to the list of affected users. You'll receive an email update when it's fixed.

I'd like to do it here, but I'm unable to access and handle sensitive contact information. 

Here's how to reach them: 

1. Click the Help menu.
2. Choose QuickBooks Desktop Help.
3. Click Contact us at the bottom of the popup window.
4. Choose Solving Issues & Error Messages, then File & Network Management.
5. Scroll down and choose how you want to reach us. 

Need to manage your transactions or need to pay bills or run reports for your data? You can check out the guides from the QuickBooks Desktop articles list page.

I appreciate your patience as we're bringing this function back to normal. In the meantime, I'll address any other concerns you might have regarding your sales forms and the like (and other things in QuickBooks Desktop).

Just reply here and I'll get back to you as soon as possible.