Thanks for your prompt response and for sharing more details about your company file access, @19Cora49.
I can imagine what you must be going through, and I appreciate that you followed my peers' suggested steps above. In this case, I recommend contacting our Care Support team. They have tools to pull up your account and conduct a screen share in a secure session.
This way, our representative will be there to guide and share extra troubleshooting steps with you using their back-end applications to resolve it further. Here's how:
- Run your QuickBooks Desktop application.
- Press F1 and then select Contact Us.
- Enter your concern and then select Continue.
- Choose to Chat with us or Have us call you.
For additional details about what to do if you can't sign in to your account, check out this article: Reset your password for QuickBooks Desktop.
When you successfully log in, you can visit our QuickBooks Community page to look for resources such as articles for each specific product feature.
You can create a different thread if you have other questions in QuickBooks Desktop aside from account accessibility. My peer, Community members, and I will be there to help give information and solutions. Take good care.
