Hi, I'm having a strange problem. I have created many companies in the past, and this has never happened. 

I have created a new company (let's call it X), put in the details, and entered some information.  I did not set a password on this company X yet.  Then I close the file. 

Next, I can open any other company (let's call it A) and I get the usual QuickBooks Desktop Login box, showing my company name, and telling me "You need to log in as QuickBooks Desktop Administrator to proceed. Please enter the admin (owner) password for the company."  I enter the password I set in the past (and use for every company) and log in just fine.

However, when I go back to open company X's file, I now get a larger login screen that says Sensitive Data Protection Setup:

Create Complex QuickBooks Desktop Password

To complete sensitive data protection setup, create a new complex QuickBooks Desktop password. 

All fields required. 

User Name - Admin

Current Password - (blank) [Show]

[Forgot Password?]

New Password - (blank)

[Recommended to have at least 7 characters, including one number and one uppercase letter.]

Confirm New Password - (blank)

I have tried every password I can think of for the Current Password -- The one I use for every company and that works for company A, or my Intuit online account password, or blank, or admin, etc. and nothing works.  It always tells me "The old password you entered does not match your existing password."

The very weird part is when I hit "Forgot Password?"  Clicking this doesn't allow me to reset my password, it just opens a "Have a Question?" help window telling me how to "Reset your Password for QuickBooks Desktop by QuickBooks, Updated May 21, 2021."  I have been directed over and over to this information, and I know that I'm supposed to click "Forgot Password?" and then choose my email from a dropdown to get a token -- but I am NOT getting this dropdown!  It just keeps opening this help window instead.

I spent 45 extremely frustrating minutes on the phone with support earlier, and the representative sent me a link to reset my Intuit online password, but could not reset the admin password or explain why hitting the "Forgot Password?" link does not actually allow me to reset the password, it just opens this help window.  

I don't understand why there's even a password on this company when I did not set one yet.  I have deleted all the files related to this company name and recreated it twice and I still get this error when I try to open it a second time.  I can still open company A, but when I go to "Company > Set Up Users and Passwords > Change Your Password" it brings up the same kind of window with User Name - Admin, and asking for Current Password and New Password, and the password I used to open company A doesn't work in the Current Password field, and hitting "Forgot Password?" there also does not let me choose anything, it just opens that same help window.

I am completely frustrated with this, please help.