Please see the issue in my email -- When I click "Forgot Password" it doesn't give me the list of emails at all, it just opens a help window showing me the steps to reset my password.  

I spent 45 minutes on the phone today with the Support Team and the woman told me that she "really wanted to help me" but there was nothing she could do, and refused to transfer me to anyone else who might help me.  It's Case Number [Removed] if you'd like to listen to the whole frustrating call.  Your link looks like it just takes me back to that support number I called today, so how do I contact a specialist to remote into my computer?