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katherinejoyceO
QuickBooks Team

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Thanks for adding more information about your concern. As an insight, the Web connector only works on Windows. 

 

At this point, I'd recommend contacting our QuickBooks for Mac Customer Care team to help you check what's causing the issue. 

 

For more QuickBooks for Mac guides, tips, and help articles, visit the Little Square website. 

 

I'm always around if you have an additional concern about anything else in QuickBooks. Take care!

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