Hello, @Pattie B. I understand the urgency of getting this issue fixed. I'm here to share some details about password security for QuickBooks Desktop (QBDT) and direct you to our support team.
To ensure the protection of your critical data, QuickBooks Desktop requires passwords for data files to meet certain complexity requirements. Setting a password is mandatory for users with sensitive information or credit card security. It ensures that only those who are authorized have access to your information.
For more details and the minimum requirements when setting up a password, you can click this article.
I'd also suggest reaching out to our Technical Support Team. They can look at your account and offer further suggestions for resolving the problem you're having.
Here's how:
- Click Help at the top menu bar, then select QuickBooks Desktop Help.
- Select Contact us and then enter that you get Reminder prompts and Continue.
- Then choose either to Message an Agent or Talk to a Specialist.
Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.
In case you forgot your password you can check out this article: Reset your password for QuickBooks Desktop.
If you have any other problems logging into your QBDT account, please leave a comment. I'll be here to help you at any moment. Have a successful business!
