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Hi Jeno - 

 

Thanks for the quick reply! 

 

One of the issues is that the original invoice balance due was much higher than the deposit amount that was refunded. We did create a refund check, but the outstanding balance was still there from the original invoice balance due. So it wasn't the same amount refunded compared to the original invoice - hopefully this makes sense.

 

In the morning we will go through all of these steps that you are recommending and I will follow up if that solved the problem. 

 

Thanks!

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