Hi semperlite,
I'm happy to know you've tried the answer recommended by Michelle-Long-CPA. I'd be delighted to add to her answer and help you correct your balance.
At this time, either void or delete the invoices causing the open balances since you've already deposited the sales receipts. This will ensure that there won't be a duplicate record in the affected income account.
Let me walk you through the steps:
- Search and open the invoice by selecting it.
- Click More, then choose Void or Delete.
- Select Yes.
The following article contains additional information about this: How to void or delete an invoice or other transactions
Once you've taken care of this, I'd recommend reaching out to the third-party web store provider and ask them if they can configure credit card orders to import as payments moving forward.
Please remember, I'm just one post away if I can be of further assistance. Wishing you and your business all the best!
