One CSR said my funds would be available in one day. Then when I acted on that to close a sale they said 5 days. I lost the sale! What transactions do you need to check out?! If you think you’re going to withhold my funds further I’ll get an attorney. There’s nothing illegal in anything I do. Your CSR told me if I did the first $1 transfer all other transfers would have immediate credit. Then I find out that’s not accurate and this $12,500 wired to me for a sale which had to be remitted to my aircraft operator vendor the next day for me to keep the sale. QB messed that up and I lost $1600 profit. Now I have to return that $12500.00 once it clears tomorrow and you want to tell me now you have to look at it closer first???!!! Why??!!

I need a manager to call me asap. I will speak with an attorney tomorrow, but I’m sure your corporate attitude is you’re so big and I’m just a small business you can run all over me legally.

My purchasing your service has turned into a total nightmare. Just tonight you’re program kicked back an invoice and charter agreement to a client I was sending them to close another sales and a $3000 profit and there’s no reason for that. The email has worked on several platforms and there is something obviously deficient with your server. If I hadn’t gone back to your program to see what happened after I followed up with my client, I would have not known it was not sent and I would have lost the use of that operator’s aircraft…THUS ANOTHER PROFIT LOSS DUE TO YOUR POOR PERFORMANCE.

Your level of ineptitude blows my mind. Transfer my money and I will cancel my service with QB. I cannot depend on a company operating at your low standards to handle my financials.

Anyone else have experiences like this?

Thank you