Thanks for joining us here today, @bayheadneedlepoint.
Let's try another method to record a partial refund/credit. Let me walk you through how.
- Sign in to your QuickBooks Payments account.
- From the Activity & Reports drop-down, tap Transactions.
- Enter the appropriate date range, then Search.
- Select the Transaction ID or the transaction you want to reverse.
- Choose Reverse (Void/Credit).
- Type in the amount you want to refund, then Submit.
- A receipt of the transaction will display on the screen. Click E-mail or Print to get a copy of the receipt.
I'm also adding this link you can use if you need help with other payment tasks. Just look for topics that suit your concern.
Feel welcome to message me if you still have questions or concerns with refunds. I'm more than happy to assist you. Take care and have great weekend ahead.
