Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Simplify payday and set payroll to run automatically on QuickBooks.Explore QuickBooks Payroll

Reply to message

View discussion in a popup

Replying to:
Jen_D
Moderator

Reply to message

Thanks for posting again, tastehgrc,

 

Allow me to join the discussion and share some insights about this problem. If you're using the mobile app and can't see the bank account(s) from the Corresponding Account in QuickBooks field, this is currently tagged as an ongoing issue for QuickBooks Online.

User-added image

 

Our engineers are working on the fix internally so we can't provide the exact turnaround time on when this will be resolved. They instead send live updates about the status of the investigation through email. To add your account to the notification list, please contact our Support Team and provide the investigation number INV-40422 to them.

 

Our Live Support are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday. If you can't reach us during this time, you can request a callback so you won't have to wait on the line.

 

Here's how to contact us if you're using QuickBooks Online: 

 

  1. Sign in to your QBO account.
  2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  3. From there, select the Contact Us button and enter your concern in the description box.

  4. Once done, select Call us or Get a callback option.

 

Also, here's a workaround recommended by our engineers. Change the detail type of bank account from "Cash on Hand" to "Checking". Then, log out and log back in, it should show up from the drop down menu.

 

We ask for your patience while this is still being worked on. If you have other questions or concerns that needs immediate attention, please let me know in the comment below. I'll be more than happy to help.

Need to get in touch?

Contact us