Welcome to the Community, tk93706.

Thank you for reaching out to us with your concern on how to write off a balance.

I'll be happy to share some insights with you about it.

If you want to write off a balance, it would be best if you consult an accountant to guide you through how to do it. Since you already have tried, I'd recommend you to redo it. But before that, consult an accountant before you redo it. That way, you will be guided on how to properly do it.

You may also check on these accountant tools to write off invoices.

Feel free to reach back out to me if I can be of more help to write off invoices. I'll make sure to get back to you as soon as I can.