Thank you all for the replies....However, I believe the issue is still not addressed, so I wanted to try to explain the entire workflow I'm trying to go through and highlight the issues I'm having with QBD Pro 2021.  I believe there's a fundamental function that's either missing, or a bug in the software - that I hope the community or the developers will be able to address.

Here goes;

In our retail store we get daily payments from customers on their accounts (in the form of cash and checks), AND we create a daily sales receipt for cash and credit card sales.  Here's how to treat those payments

- the cash we receive for A/R get's posted to the customer account, and placed in an account -> Cash on Hand

- the Checks we receive for A/R get posted to the customer account, and placed in the Undeposited funds account

For our daily sales;

- the Cash get's posted to the cash on hand account

- Credit Card Total transactions are split in to 2 (Hardware Dept, and Grocery Dept) and get posted to the Checking Account that the provider sends the funds to.

Next, when we go to make a bank deposit;

We physically take the cash and checks to make a deposit at the bank..in QBD we use the make deposit function to select the checks from the undeposited funds account to deposit.

Since the is no way to add cash to this deposit, we then use the transfer function to move the cash portion of the deposit from the cash on hand account to the checking account.  This results in 2 transactions in the checking account

Why is it not possible to add cash to the make deposit function??  The Make Deposit function is supposed to create a single deposit transaction that matches the bank deposit.  Why does it not accomplish this?

When we import and match our bank transactions, I attempt to match the single bank deposit with the 2 transactions described above - but I get the error noted in the previous threads.  I understand I can exclude the transaction (thank you for explanations), but that seems to miss the whole point of matching transactions.

Either the QB make deposit function should be able to make a single deposit of cash and checks as a single amount, or I believe this is a bug in the software. 

I get the same error when trying to match the credit card transactions;

i.e.; 1 deposit to the checking account from the credit card provider matching to 2 deposits from the sales receipt.

It seems that QB should be able to intuitively handle these basic processes!

Can the QB team please investigate this? I'd be happy to walk you through the process on a on-line support session

Many thanks in advance