I would much rather continue this conversation publicly because I have twice followed the instructions on this thread and was misled to believe I can offer a partial refund. I have not been able to. The instructions that two people have provided have been misleading and I ended up reversing the entire transaction by mistake because, based on the misleading instructions provided above, I typed in an amount in the "Amount" search field, thinking that would offer a partial refund.

In your response, you've said to click the transaction ID. I've attached what I see. Again, there is no place to type in an amount. There is only Email, Print, or Close.

Please tell me how to process a partial refund.