Thank you for coming back to the Community, In Awe.
I’m here to guide you in the right direction on how to handle the receive payment message.
QuickBooks Online (QBO) wants to make sure your customer’s payment is properly recorded. That’s why you’re prompted to create a sales receipt or Save as a credit since we’re unable to bypass the alert message.
As mentioned by @Jovychris_A, enter a sales receipt if you’ll not link the other payment with an invoice in the future. This reference will guide you through the process: Create and send sales receipts in QuickBooks Online.
Additionally, the links below provide information on when to give a credit memo, delayed credit to customers, and manage customer refunds.
Keep me posted if you have additional questions about receiving payments. I’ll be glad to answer them for you. Enjoy the rest of the day.
