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Buy nowI have the same problem and did what was recommended. After doing so, it shows up as a receivable. I zeroed out the payment, but the customer payment screen still shows the payment amount. The payment also shows up on my bank register. When I try to delete the payment, I'm going in circles with it not letting me. It tells me to delete the payment from the deposit. Go to the original payment transaction to edit it and redeposit the payment
To delete a customer payment, follow these steps:
You can also delete the payment right on the invoice's page. You can delete the related transactions associated with it before deleting the invoice itself.
Here's how:
You can now delete the invoice once you're done.