Limited time. 50% OFF QuickBooks for 3 months.

Buy now & save
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get unlimited expert tax help and powerful accounting in one place. Check out QuickBooks Online + Live Expert Tax.

Reply to message

View discussion in a popup

Replying to:
Longtimer556
Level 1

QBO Payment Links Not Working (Advanced)

Wondering if anyone else is having this problem or has found a solution.  

 

We switched from Desktop to QBO about 6 months ago and everything has been going great. 

We wanted to add some features offered by QB Online Advanced so we decided to upgrade.  Since the upgrade, we have lost the ability to generate 'Payment Links'.  We used this feature successfully for months on lower versions, and it still works for other companies/files we manage on the lower versions.  But on the highest QB Online Advanced, the option to generate a custom 'Payment Link' does not appear on any screen or any menu?  and if we try to force load the page (app.qbo.intuit.com/app/paymentrequests) we get a 404 page not found error.  

Called customer service and no solution.  I really want the features in the upgraded version, seems crazy i need to downgrade to get 'Payment Links' to work.  

Anybody else run into this?

Need to get in touch?

Contact us