This just happened to me as well.

Had to reverse a transaction, that quickbooks had already charged me $261.25 for. Then was charged an additional $367.25 for the reversal. The entire time i spoke with 4 different representatives they kept beating around the bush when asking if my fee would be refunded, some assuring me they would "take care of everything for me". Then when i was charged the additional fee the next representative told me those employees must not have been trained properly and there was nothing he could do.

Absolute crooks that could care less about the success and well being of their small business owners. 

Closing my account today.

Any suggestions on other invoicing/accounting services?