Good morning Kyle,

You mentioned "If there's anything else that you'd like me to help you with, feel free to get back to me anytime. I'll be more than happy to assist you."--- Well, Yes you can assist in getting  ALL these issues corrected as no one at Melio seems to see any sense of urgency in fix or even responding to emails.  The standard response is "we will get back to you as soon as possible".  This is not a sufficient answer.  All these issues have been reported repeatedly to Melio and I was finally given Ticket # ZenDesk Ticket #466364 yesterday.  

Also note, I requested at 0600 8/24/22 that a payment that failed be reprocessed and have yet to receive notification this morning that this has in fact been taken care of. Reprocess Payment- Payment ID 13713427 - ZenDesk Ticket #466503.  Our business has specific pay dates we need to meet in order to keep law enforcement officers working.  Simply put, Melio's customer service is TERRIBLE!!!