We appreciate you following my peer's suggestion and providing additional information about your concern, semperfinci. This will direct the steps we'll have to perform to resolve the issue.
Let's open the customer's Transactions list to see the recorded payments. Then, go over the transactions, including the linked invoices. From there, you can decide whether to delete one of the payments.
You can consider consulting with an accountant first for additional guidance. They can recommend how to properly handle the situation, especially with the other amount that shows up on your balance sheet report.
When you're ready, let's go ahead and open the Transactions list. Here's how:
- Head to the Customers menu at the top bar and choose the Customer Center.
- Go to the Customers & Jobs tab and select the customer's name.
- In the Customer Information screen, navigate to the Transactions tab.
- Then review all the sales entries.
I've included a link to an article that discusses how to delete a transaction either individually or in bulk: Batch delete or void transactions in QuickBooks Desktop Accountant Edition. From there, you'll learn which specific entries you can void by batch.
In addition, these resources will show you how to troubleshoot balance sheet issues and complete your accounting tasks in QuickBooks smoothly:
If you have any further questions about payments or other customer-related tasks, leave a comment below. I'd be delighted to respond to them. I wish you continued success with your business, semperfinci.
