Just recently switched to QBO from desktop and then also tried QB Checking (nightmare!) and switched back to using my regular business checking account to which payments are deposited.  Not sure if it happened the day of the switch back of checking accounts, but as I'm reconciling my bank statement there is one day of deposits not showing in bank register.  When I go into sales transactions, all the transactions are there are are processed.  But, when I go into Deposits, there is no deposit for that day and it does not show those transactions for me to deposit manually.  (These were all in-person credit card payments with an Intuit Merchant account that usually automatically are entered.)

I went into the receipt and clicked on Audit History and the payments for that day say "Not deposited" where all other payments on other days say "Deposited."  There is no longer the "Deposit to" box in the sales receipt to change it to "Undeposited Funds."  So bottom line, the payments were processed and in the system as income, but I can't get them to deposit so my bank account won't reconcile and balance is off.  If I delete each of those payments and manually re-enter them to then deposit, I'm not sure what would happen since they have an Intuit Merchant credit card transaction linked to them.

See attached-- deposited vs not deposit audit histories (deposited one is from another day to show what it's supposed to look like)

Please help!!  TIA