Quickbooks / Intuit turned on my paypal option for my clients and started charging me 2.9% for payments without my consent or knowledge.  I've spent over 5 hours on the phone with them trying to get the to refund the money to me and all I have gotten is flat-out lies that they were going to credit my account, to they've put a ticket in to request a refund, to they refuse to refund my money.  Has anyone else had this terrible customer service?