I hear your sentiments,
@VEJ72. This isn't the experience we want you to have.
We can disconnect your QuickBooks Payments, so your customer cannot pay through online. Let me show you how:
- Sign in to the Merchant Service Center as an admin user.
- Choose the Account tab and then select Account Profile.
- Click Close Account.
- In the Reason for closing dropdown, select a reason, and add any comments you'd like to share.
- When you're ready, select Submit.
Regarding your refund request, we have a designated team that'll help with this concern. They have full access to your account and can review the logs made in reference to these charges. They can also determine its main cause to ensure it won't happen again.
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter your concern in the Type something field, then click the send icon.
- Click I still need a human.
- Select Get help from a human.
- You can either select the Chat with us or Have us call you option.
Additionally, I'll be sharing this link to help manage your QuickBooks subscription to ensure you'll be billed correctly:
Manage Billing, Payment, and Subscription in QuickBooks Online.
Feel free to get back in here if you have other questions with your Paypal payment charges in QuickBooks. I'm always around to help. Keep safe!
