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Candice C
QuickBooks Team

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Hey there, @djones3

 

It's great to see you back in the Community! Let's work together to figure out the best route for this situation. 

 

Based on the information you gave, it sounds like you recorded the payment, sent it to undeposited funds, and then added the deposit when it came from your bank. If this is the case, you need to make the deposit in QB first and then matched it to the deposit the came from your bank. 

 

If your situation is different, please give me a few more details and screenshots so we can determine the best solution for your business. I'll be back around shortly to check in! 

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