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cassandrafish3
Level 1

Multiple vendors with same direct deposit bank account issues

I have multiple vendors who sell their AR to factoring companies, some of these vendors use the same factoring company so in effect I have unrelated vendors who have the same direct deposit bank account. Twice now I've had a vendor begin selling their AR after we've already worked together. I've edited their direct deposit bank account from their business checking account to their factoring company's account. When I've done this, I get an email from Intuit telling me I've changed a vendor's bank account from X to Y. The problem is it's not the vendor I actually changed, it's a different vendor who uses the same factoring company. The first time this happened I called Intuit and they told me not to worry about it. Then when I went to pay the vendor the funds went into the wrong bank account. Nobody at Intuit card or helped, I spent hours on the phone with them and got nowhere. They told me that since I had built the vendor bill before changing the bank account, the funds were routed to the old bank account, even though I hadn't initiated payment yet. I've never heard of or come across this before. I could not get them to understand or care about the fact that I got an alert about a vendor I didn't make changes to. The situation has come up again where I changed the direct deposit account and got a notification for a different vendor and I am so concerned about the funds going to the correct account that I think I have to build in a workaround and just open a new vendor account to ensure the funds go to the correct bank account. Has anyone had this issue before? Any ideas on long term solutions?

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