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Hello piano3more,
Thank you for reaching back out and providing that update. Since there is still an issue, I recommend calling us in to do a screen share to do some testing to figure out what is causing this. Here's how to connect with us:
- Go to the Help menu.
- Hit the Contact Us button.
- Enter "callback" in the "What can we help you with?" section.
- Select "Let's Talk"
- Pick the "Get a call" option to connect with us.
Let me know how the conversation goes, and if you have any other questions, know that we are here to help. See you soon.