Thanks for joining this thread, sgeorgefl.

I want to make sure this gets resolved and your QuickBooks Online account becomes more organized as a result. 

In this instance I recommend consulting with your accountant to be sure of the next steps. They'll be able to tell you for sure which entry would be appropriate based on your business setup and the situation with your customer. 

If you don't currently have an accountant you can find one in your area specifically trained in QuickBooks by searching here: Find a ProAdvisor

Please feel free to reach back out here if you need assistance with the entry afterward. I'll be here to help in any way that I can.